UHISA Terms and Conditions
These terms and conditions shall apply to all transactions conducted via this online shop. Read them before you place an order and we also recommend that you print out a copy for your records. Please note that in these terms and conditions "you", "your", "yours" and "yourself" are references to any person ordering goods from the website, and "we", "our" and "ours" are references to this shop proprietor.
We may change these terms and conditions from time to time without notice. Any changes will apply to subsequent orders.
To place an order for any goods you must follow the online instructions, and make sure all details submitted are accurate to the best of your knowledge. If you submit erroneous details then you may not receive the correct order at the correct address.
When you place an order you are offering to purchase goods subject to these terms and conditions. We will not be bound to supply any goods ordered until we have notified you of our acceptance of an order. We are entitled to reject an order, and if we do so we will inform you that we have rejected it and also the reason for rejecting it.
Goods will normally be delivered within 10 working days of us accepting your order to addresses within the United Kingdom. We do not deliver outside the UK. We will contact you by email if delivery is likely to be delayed beyond these periods, giving you the option to cancel your order.
Information on the postage and packaging options may be found on the website. Full payment for any goods ordered must be made by credit or debit card in advance of delivery. All prices are in UK pounds sterling. We will reserve payment from your card at the time we receive your order. Payment is only taken from your card after we have checked your card details and stock availability, compiled your order and scheduled it for delivery. The conversion of your currency to UK sterling may be subject to exchange rate fluctuations.
All goods are advertised for sale subject to availability. In the event of us being unable to supply the goods ordered, we will inform you as soon as possible. Where goods are unavailable for any reason, we may propose to provide you with substitute goods of equivalent quality and price. Should any goods ordered not be available or any substitute goods not be to your reasonable satisfaction, we ask that you return the goods to us at your expense. If you have already paid for the substituted goods or any goods that are not available (for example, where you have paid by personal cheque), a full refund of the purchase price will be given.
Sometimes product specifications from the manufacturer may change. In this event, we will do our best to provide a substitute of the same or better specifications at the same price. If you do not wish to accept this substitution, you may return it to us at our expense for a full refund of the purchase price.
All sizes and measurements shown on the website are approximate.
We try to ensure that the prices indicated on the website are up to date and accurate. However, we accept no liability for any errors and omissions and the final price of goods is the price in force at the time of us accepting your order. If a product has been listed at a lower price by mistake and you have ordered that product, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or to cancel it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, a full refund will be issued.
All goods are delivered with an unconditional 7 day money back guarantee in accordance with your rights under the Consumer Protection (Distance Selling) Regulations 2000. In order to return goods under your money back guarantee, you must email us at firstname.lastname@example.org or write to us at UHISA Shop, UHI Executive Office, 12b Ness Walk, Inverness, IV3 5SQ within 7 working days of delivery of the goods, and you must arrange for and pay the cost of returning the goods to us. We will refund the sums paid for the goods delivered to you as soon as possible, but in any event within 30 days of you giving notice to us of your intention to return the goods.
If you're not satisfied with products you've purchased, please return the item(s) for an exchange or refund. You must email us first and inform us of the reason for a return and tell us your Order Confirmation Number. We will then provide you with further instructions.
Shipping and Insurance costs are not refundable. There is also a re-stocking fee for all returns we receive within 60 days from the date your order was shipped (charged in UK pounds sterling), which is a 20% of item(s) original purchase price. Any returns received by us after 60 days from the date your order was shipped will be refunded with a deduction of the original shipping costs plus a 'late' fee (charged in UK pounds sterling), which is a 60% of item(s) original purchase price.
All returns must be in 100% new condition, not worn, nor washed and all tags in place. Please ensure returned item(s) is packaged safely, as we cannot accept damaged returns. We will assess all returned item's condition and refuse any damaged, worn or washed items. Any costs associated with sending such refused items back to you are your responsibility.
When returning goods, please ensure that you send returned goods back using recorded and insured delivery, so you have proof of posting. Any costs associated with the return of items by you to us are your responsibility, including costs of sending exchanged / or refused items back to you.
Cancellation of Order
To cancel an order, please contact us immediately. Cancelled orders that haven't been processed will be refunded with a deduction of a cancellation fee (charged in UK pounds sterling), which is 10% of the order(s) total price. Cancellation fee is charged to cover administrative costs and transaction fees involved in the cancellation of order(s).
Cancelled orders that have been processed will be refunded with a deduction of a cancellation fee (UK pounds sterling), which is 20% of the order(s) total price. Cancellation fee is charged to cover administrative costs, re-stocking fees and transaction fees involved in the cancellation of order(s).
Unfortunately, we are unable to accept cancellations for products that have already been shipped and our Return Policy will apply in that case.
While we will take all appropriate technical and organisational measures to keep your personal and financial details secure, unless we are found to have been negligent we do not accept liability for any losses due to the unauthorised access by any person of any information provided to us by you.
We accept no liability for any loss or corruption of data held on your computer, or for any other loss or damage of any kind that occurs to your computer as a result of you accessing our website.
This agreement shall be governed by the law of Scotland.
These terms and conditions shall constitute the entire agreement between the parties. No variation of these terms and conditions shall be valid unless it is in writing and signed by the parties.